Frequently asked questions.
Everything you need to know about seeing a GP online with Teledoc: booking, eScripts, certificates, costs and privacy.
- No app or account
- Seen today
- eScripts by SMS
- Private and secure
- Telehealth and booking
- Prescriptions and tests
- Medical certificates
- Costs and refunds
- Privacy and contact
Telehealth and booking
What is telehealth?
Telehealth is healthcare delivered by phone or video instead of in person. It makes GP care easier to reach, especially in regional and rural areas and after hours. With Teledoc you speak to an Australian-registered doctor from home.
How does it work?
Book a time that suits you online. A Teledoc doctor calls you at your appointment time. You can also request a video consultation.
Do I need to download an app or create an account?
No. Book online and the doctor calls you at your appointment time. There is no app to install and no account to set up.
How long is the wait to see a doctor?
You can speak to a doctor in as little as 15 minutes, or book a later time that suits you.
Prescriptions and tests
Can your doctors prescribe medication?
Yes. After taking your medical history, the doctor can prescribe new medication or repeat prescriptions as eScripts, sent to your mobile or the pharmacy of your choice.
How does an eScript work?
Your eScript is sent instantly by SMS or email. Show it at any pharmacy in Australia to collect your medication.
Do you offer STI testing?
Yes, through our sister service STI Clinic Australia. For $38.95 you get a pathology referral for 6 common infections, with no GP appointment needed. The lab test itself is bulk-billed through Medicare.
Can your doctors order pathology or imaging?
Yes. Our doctors can request pathology and imaging and write specialist referrals. Follow up the results with your regular GP, or book a follow-up consultation with us.
Medical certificates
Can you issue a medical certificate?
Yes, when appropriate, for work or school leave of up to 3 days. The certificate is emailed after your consultation. Doctors cannot backdate certificates.
Will my employer accept it?
Yes. Certificates are issued by Australian-registered doctors and contain the same information as a certificate from a clinic.
Costs and refunds
How much does a consultation cost?
A standard consultation is $49. Script renewals start from $17.99. See our pricing page for every service.
Can I claim it on Medicare?
Teledoc is a private-billing service. Medicare rebates are generally not available for these telehealth consultations.
What if I'm not satisfied with the consultation?
Doctors give their professional opinion, which may not always be the answer you hoped for. In an emergency they may direct you to hospital, and patients with complex conditions may be asked to see their regular GP. If we genuinely cannot help you, you get a full refund.
Privacy and contact
Is my personal and health information protected?
Yes. As at any medical practice, we use strong security measures to protect your information. Your personal and health information stays confidential and is never shared without your consent.
Are you based in Australia?
Yes. Teledoc is 100% Australian owned and operated, headquartered in Brisbane, with doctors working remotely across Australia.
How do I contact you?
Call our clinic line on (07) 3303 0383, Monday to Friday, 9 am to 5 pm, or email info@teledocaustralia.com.au.
Telehealth that works for every age.
No app, no account, no tech skills needed. Book online and the doctor simply calls your phone.
- No app
- Doctor calls you
Skip the waiting room. A GP can call you today.
Book in about two minutes. Pay only when you book.