Telehealth Service and Appointment - FAQ | TeleDoc Australia

Frequently asked questions

Telehealth refers to delivery of healthcare using technology as an alternative to standard in-person consultations and is often provided via telephone & videoconferencing. Though it has its limitations telehealth is being increasingly used to improve access to healthcare particularly in regional and rural communities across Australia. Telehealth also improves patient health outcomes during after-hours when GP clinics are not available for urgent and subacute medical issues. With TeleDoc, you can connect with an experienced, fully registered Australian Doctor right from the comfort of your own home.

Yes, TeleDoc professionals can prescribe medications as well as provide repeat prescription via e-scripts. Just like any medical consultation, there are no guarantees what medication will be prescribed to you by the doctor. The doctor will take thorough medical history to determine what medication is best suited for you. Please note that some medications may not be prescribed on instant first consultation such as Benzodiazepines, opioids, controlled substances & narcotics. Such medications are classified as controlled drugs & substances that require close monitoring by a GP or a specialist.

TeleDoc works to provide private after-hours care and as such is not covered by MBS. We try hard to keep our fee as affordable as possible for our patients.

Yes, we can order pathology, imaging & referrals however, you will need to liaise with your GP to follow up on results. In some cases, patients can book a subsequent appointment to follow up on their results.

Yes, We provide medical certificate to cover work / school leave when appropriate. The medical certificate will be emailed to you after the consultation. Please note that doctors are not able to backdate medical certificates and can only provide certificate for leave of maximum of 3 days.

Yes, TeleDoc Doctors are fully qualified and registered with AHPRA (Australian Health Practitioner Regulation Agency)

We understand that telehealth has its limitations and patients can sometimes feel not satisfied with the doctor’s opinion. Please understand that the medical doctors are paid to give their professional opinion which may not provide optimal solution to health matters on hand. For example, in emergent cases, patients might be asked to present to the nearest hospital. Similarly, some patients with chronic, complex comorbidities may be asked to liaise with their GP for matters not deemed urgent. However, if we genuinely cannot help you out, you simply get a full refund.

There is a standard fee of $45 which is payable upon booking via credit / debit cards. The fee covers consultation with a medical professional who are entitled to provide their medical opinion on issues pertaining to the patient.

Yes. TeleDoc is committed to ensuring the privacy of our patients’ personal information and is bound by the Australian Privacy Principles under the Privacy Act of 1998 as well as any relevant health privacy principles under State legislation.

The time displayed on the bookings page is in AEST/QLD Time zone - we are based in QLD. After the completion of the booking, the confirmation page will include reference to the equivalent time in the location you reside. For change or cancellation of appointments, please follow instructions on the appointment confirmation email or contact us on info@phonedoctor.com.au or 07 3303 0383.

If you clicked on telephone consultation at the time of booking, you will not receive a link to join your teleconsult. You will receive a phone call at the time of your appointment from your doctor. If you picked the video option, please check the confirmation email at the time of the booking. You can click on ‘view appointment details’ - this will redirect you to Hot Health where you can set up an account and access the link. Also, 5 minutes prior to your booking you will receive a reminder email if you selected video appointment, in this email you will see a buton called ‘Join Teleconsult’. This button will take you to a virtual room. Also please ensure you check your spam/junk folders for the email. If you cannot see this email or the link, please contact us on info@phonedoctor.com.au or 07 3303 0383

Please allow a 15-minute wait time, just in case the doctor is running a little over time with previous appointments. After 15 minutes, if you have not heard from the doctor, please contact us on info@teledocaustralia.com.au or +61 7 3303 0383

Please refer to your appointment confirmation email - check your spam or junk box if you cannot find it in your inbox. Click on 'view appointment details' and select to change or cancel the appointment. You will have to create a Hot Health account/log in to be able to do this.If you are having any difficulties please contact us on info@teledocaustralia.com.au or +61 7 3303 0383

You can cancel your appointment up to 2 hours before the scheduled time, and receive a full refund. If you cancel your appointment within 2 hours of the scheduled start time you will be charged a $20.00 cancellation fee. If you cancel your appointment within 1 hour of the scheduled start time, you will not be eligible for a refund.If you are having any difficulties please contact us info@teledocaustralia.com.au or +61 7 3303 0383.